Easy Refund

  • SpiderMall's online returns portal can only be used to return items purchased online at www.spidermall.com.

  • All returns will be refunded via store credit in the form of an E-Gift Card code.

  • You will be responsible for covering the shipping costs to return your item(s).

  • Items must be sent back within 30 days of the delivery date.

  • Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.

  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.

  • SpiderMall is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.